INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product as shown in the pictures?

Yes, the product you receive will match the images displayed on our website. We ensure that all product photos accurately represent the item’s design, color, and quality. However, slight variations may occur due to lighting or screen settings. If you have any concerns, feel free to contact our support team for clarification.

Where can I view my sales receipt?

You can view your sales receipt in your account under the "My Orders" section. After completing a purchase, a copy of the receipt is also sent to your registered email. If you need a duplicate receipt or have trouble accessing it, please contact our customer support for assistance.

How can I return an item?

If you need to return an item, please visit our Returns & Exchanges page for detailed instructions. Generally, items must be returned in their original condition within our specified return period. To start a return, log in to your account, go to My Orders, and request a return. Once approved, follow the provided instructions to send the item back. If you need further assistance, our customer support team is happy to help.

Will you restock items marked as "Out of Stock"?

Yes, we frequently restock popular items. If a product is marked as "Out of Stock," you can sign up for a restock notification on the product page or contact our support team for an estimated restock date. Availability may vary based on demand and supplier inventory.

Where can I ship my order?

We offer shipping to a variety of locations. During checkout, you can enter your shipping address to see available delivery options for your region. If your location is not listed, please contact our customer support for assistance. Shipping availability may vary based on product type and destination.

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